Privacy Policy
Privacy Policy Wanasa Land
Family entertainment, soft play, trampoline activities, birthday events, bookings, marketing communications, and personal data handling for parents, guardians, and families.
Introduction
Wanasa Land ("Wanasa Land", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, submit an inquiry, make a booking, purchase cards or services, register for an event or party, subscribe to marketing communications, or otherwise interact with us online or in connection with our services.
Wanasa Land operates a family entertainment destination that include a family area, soft play area, trampoline area, children's activities, private events, birthday parties, group bookings, and related customer services. Because our services may involve parents, guardians, families, and children, we take special care to manage personal data responsibly and, in a manner, appropriate to a family-oriented business.
Scope of This Privacy Policy
This Privacy Policy applies to personal data collected through:
- •Our website and any associated online booking or contact forms;
- •Email, telephone, WhatsApp, social media, or other customer service communications;
- •Party booking forms, event registration forms, waiver forms, and inquiry submissions;
- •Ticket purchases, reservation requests, promotions, surveys, and newsletters;
- •Third-party service providers acting on our behalf, including booking, payment, marketing, or analytics providers; and
- •Other interactions related to our services, where this Privacy Policy is made available or reasonably applicable.
Who We Are
For the purposes of this Privacy Policy, Wanasa Land is responsible for determining how and why your personal data is processed in relation to our website and our services, except where another person or entity is clearly identified at the point of collection.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the details listed at the beginning of this document.
Categories of Personal Data We Collect
4.1 Information You Provide Directly
We may collect personal data that you provide to us directly, including:
- •Full name;
- •Email address;
- •Mobile number or other contact number;
- •Billing information (where applicable);
- •Booking details, reservation preferences, and event requirements;
- •Party inquiry information and service preferences;
- •Messages, comments, or other information you submit through forms or customer support channels;
- •Marketing preferences and communication consents; and
- •Any other information you choose to provide voluntarily.
4.2 Family and Child-Related Information
As Wanasa Land is a family-focused business, certain bookings or inquiries may involve information relating to children and their parents or guardians. Where reasonably necessary for booking, participation management, age-appropriate service allocation, safety administration, customer support, or emergency coordination, we may collect limited child-related information such as:
- •The child's first name;
- •The child's age, age range, or date of birth where relevant to participation rules or package eligibility;
- •The name and contact details of a parent or legal guardian;
- •Emergency contact details;
- •Especial assistance information that a parent or guardian chooses to share and that is necessary for service delivery or safety management; and
- •Booking notes relevant to family, soft play, or trampoline participation.
4.3 Transaction and Payment Information
When you make a purchase or book, we may collect or receive transaction data such as booking numbers, purchased services, transaction dates, amounts paid, payment method references, refund details, and related records. Payments may be processed by approved third-party payment providers. Unless expressly stated otherwise, we do not intentionally store full payment card details on our own systems.
4.4 Technical, Device, and Website Usage Information
When you use our website, we or our service providers may automatically collect information such as:
- •IP address;
- •Browser type and browser settings;
- •Device type, operating system, and unique device identifiers where available;
- •Date, time, and duration of visits;
- •Referring website or source;
- •Pages viewed, links clicked, and website interactions;
- •Cookie identifiers or similar technologies; and
- •General location information derived from IP address or device settings, where enabled.
4.5 Information from Third Parties
We may receive personal data about you from third parties, including booking partners, payment processors, digital marketing providers, analytics providers, social media platforms, event organizers, or other service providers, where such sharing is lawful and relevant to our services.
How We Use Personal Data
We may use personal data for one or more of the following purposes:
- •To respond to inquiries, requests, complaints, and customer service communications;
- •To process ticket purchases, reservations, party bookings, event registrations, and service requests;
- •To verify, administer, and manage customer accounts and transactions;
- •To allocate age-appropriate access, package eligibility, or participation arrangements for family, soft play, and trampoline activities;
- •To communicate booking confirmations, reminders, operational updates, safety notices, and customer support messages;
- •To manage events, birthdays, school visits, and related entertainment services;
- •To improve our website, customer experience, service quality, and business operations;
- •To administer promotions, surveys, feedback programs, competitions, or marketing campaigns where permitted;
- •To detect, investigate, prevent, or respond to fraud, misuse, security incidents, legal claims, and policy violations;
- •To comply with applicable legal, regulatory, tax, accounting, insurance, and record-keeping obligations; and
- •To establish, exercise, or defend legal rights and claims.
Legal Basis for Processing
Where applicable under UAE law, we process personal data on one or more of the following grounds:
- •Your consent;
- •The performance of a contract with you or steps taken at your request before entering a contract;
- •Compliance with a legal or regulatory obligation;
- •Our legitimate business interests, provided such interests are not overridden by your rights and freedoms; and
- •The protection of the vital interests of an individual or for important safety-related reasons were lawful.
Children's Privacy and Parent/Guardian Responsibilities
Wanasa Land is a family-oriented entertainment business, but our website is primarily intended to be used by adults, including parents, legal guardians, and other authorized individuals acting on behalf of a family or child.
We do not knowingly invite children to provide personal data directly through our website without appropriate parent or guardian involvement. If child-related data is required for a booking or service, we expect it to be submitted by the parent or legal guardian or with their clear authorization.
If you believe that a child may have submitted personal data to us without appropriate authorization, please contact us and we will take reasonable steps to review the matter and, where appropriate, delete or restrict the information.
Parents and guardians remain responsible for ensuring that any information they provide about children is accurate, relevant, and limited to what is necessary for the requested service.
Marketing Communications
Where permitted by UAE law, we may send you newsletters, promotions, event announcements, offers, or updates about Wanasa Land services. We may communicate by email, SMS, telephone, WhatsApp, social media, or other channels that you have agreed to or that are otherwise permitted.
You may opt out of marketing communications at any time by using the unsubscribe link in a marketing email, changing your communication preferences where available, or contacting us directly using the contact details listed in this Privacy Policy.
Even if you opt out of marketing, we may still send you service-related communications such as booking confirmations, booking updates, safety notices, or responses to your inquiries.
International Transfers of Personal Data
Your personal data may be stored or processed in the United Arab Emirates and, where necessary, in other countries by our affiliates, partners, or service providers. Where personal data is transferred outside the UAE, we will take reasonable steps to ensure that appropriate safeguards are implemented in accordance with UAE law.
Data Security
We implement reasonable technical, organizational, and administrative safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, role-based permissions, secure hosting arrangements, staff awareness procedures, system monitoring, and vendor security requirements, as appropriate to the nature of the data processed.
Despite these efforts, no internet-based service, website, digital transmission, or storage system can be guaranteed to be completely secure. If you believe that your interaction with us is no longer secure, please contact us immediately.
Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to manage bookings, fulfill contractual obligations, maintain business records, resolve disputes, meet legal or regulatory requirements, and enforce our rights and agreements.
When personal data is no longer required, we will delete it, anonymize it, or securely archive it in accordance with UAE law and internal retention practices.
Your Rights
Subject to applicable law and verification requirements, you may have the right to:
- •Request access to your personal data;
- •Request correction of inaccurate or incomplete personal data;
- •Request deletion of your personal data in certain circumstances;
- •Withdraw consent where processing is based on consent;
- •Request restriction of or object to certain processing activities;
- •Request information about how your personal data is processed;
- •Request, where applicable, that your personal data be provided in a usable format; and
- •Submit a complaint to the relevant competent authority, where available under UAE law.
Third-Party Websites, Social Media, and External Services
Our website may contain links to third-party websites, social media platforms, map services, or external applications. We are not responsible for the content, security, or privacy practices of those third parties. Your use of third-party services is subject to their own terms and policies.
Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes in our operations, services, legal obligations, technology, or privacy practices. Any revised version will be published on our website, and we may notify users through additional communication channels.
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or our use of personal data, please contact:
Company
Wanasa Land
Address
Abu Dhabi, UAE
Phone
Website
https://wanasaland.comPrivacy Notice
By submitting this form, you acknowledge that Wanasa Land may collect and process your personal data to respond to your inquiry, manage bookings or requested services, and communicate with you in accordance with its Privacy Policy. If your request relates to a child or family booking, please provide only the information necessary and ensure you are the parent, legal guardian, or otherwise authorized to share that information.